Refunds & Returns

Last updated September 14, 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order.

15 days to change your mind

You can return a product within 15 days of the original purchase, for any reason. This is our own policy: US law does not require a change-of-mind period for an online purchase, and we offer one because we would rather you ordered with confidence. To start a return, email theteam@kitchenwarehouse.online with your order number.

To be eligible, the product must have been bought from this website in the last 15 days, be in its original packaging, and come back with your receipt, order confirmation or other proof of purchase. You pay the cost of returning it, using a tracked shipping service, unless the item is faulty, damaged or not as described. We refund the price you paid for the goods, back to the payment method you used, or as credit on your account if you would rather.

We do not charge a cancellation, restocking, packing or handling fee on a change-of-mind return.

Nothing we sell is made to order

Everything we sell is a standard stock item, so the 15 day window covers an air fryer oven or a cookware set exactly as it covers the glassware, the utensils and the plates. If you are not sure whether a set will fit your cabinet or suit your cooktop, email us before you order and we will check it with you.

Faulty, damaged or incorrect items

If your order arrives faulty, damaged, with parts missing, or is not what you ordered, tell us straight away with your order number and a photograph of the item and the packaging. We will replace or refund it and cover the return shipping. Nothing in this policy limits the rights your state's consumer-protection laws give you.

Orders that do not arrive

If your order does not arrive, email us and we will chase it with the courier. If it cannot be found, we will send a replacement or refund you in full.

Cancelling before shipping

Any order can be cancelled free of charge until it ships. Most orders ship within 24 hours, so if you need to change or cancel a paid order, contact us as soon as you can, ideally within 12 hours. Once packing and shipping have started, the order is handled as a return under the terms above.

How refunds are paid

We process refunds within 24 to 48 hours of receiving the returned item. Your card issuer or PayPal usually takes a few further business days to show the money in your account.

We cannot accept returns of items bought from a third-party retailer rather than from this website.

If something goes wrong

If you are unhappy with how a return has been handled, email caseresolution@customersupport.care with your order number and a person will look at it again from the start, under our Complaints Handling Policy.