Complaints Handling Policy

Last updated September 14, 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order.

Our commitment

We are committed to excellent service and a great customer experience, and that includes dealing with complaints efficiently and fairly. We want to work with you to resolve a complaint in a cooperative and productive way.

How to make a complaint

Email caseresolution@customersupport.care with your order number and as much relevant detail as you can. Your complaint is recorded and passed to an appropriate person for action.

How we handle it

We aim to respond as soon as possible. You will hear from the person handling your complaint, and their response will set out the steps taken to investigate it and suggest a fair and reasonable way to resolve it.

If you are still not satisfied

Reply to that person and ask for the complaint to be reviewed again. If your order was paid by card or PayPal, you can also contact your card issuer or PayPal, and you can contact the consumer protection office of your state.

Your personal information

We keep a record of every complaint and its outcome so we can improve. We handle your personal information in line with our Privacy Policy.